Returns / Exchanges
We accept returns and exchanges on unworn, unwashed items within 45 days of delivery. To begin, please download and complete the attached Return Form, and be sure to include it inside your package. The shipping address is printed on the form. Once your return arrives at our facility, we will issue your refund, exchange, or store credit. Please allow 2–4 weeks for us to process your return after it reaches us. To speed up this timeline, email us at info@onetimesupplyco.com with your return details and the tracking number for your package this helps us assist you more efficiently. If you have any questions, don’t hesitate to reach out.
If you received an incorrect item (such as the wrong design, color, or size), please email us right away so we can send you the correct item or order.
Thank you!
Order Status
Thank you for your online order! Most orders are shipped within 2–5 business days, though during the holiday season this may extend to 2–10 business days. Please note that items labeled "preorder" (including VA orders) are made to order, so processing times vary... typically shipping within 2–6 weeks. For specific details, please check the item description or contact us at us at info@onetimesupplyco.com or 314.287.9966.
We're a very small team handling all packaging and shipping in-house, so we truly appreciate your patience as we prepare your order!
For inquiries about international orders or shipments, feel free to reach out.
International orders, customs + tracking status.
We do ship worldwide and offer various international carriers as listed below. Please note that the shipping rate shown at checkout does not include any import taxes or customs fees that may be applied when your package arrives in your country. International charges stemming from customs or import taxes are beyond our control, so we recommend contacting your local postal service for more information about potential fees.
Available International Carriers:
USPS First Class International – 1–8 weeks transit time. Tracking is not available.
USPS Priority International – 1–3 weeks transit time. Limited tracking is available.
UPS Worldwide – 1–5 business days transit time. Full tracking is available.
A note on international tracking: Any shipment sent via USPS International will be handed over to your country's local postal service once it arrives. Because tracking methods vary by country, the tracking number provided may only show updates until the package leaves the U.S. or upon its initial arrival in your country. A lack of tracking updates does not mean your package is stuck—it simply means further tracking information isn't available. For the most current status, we suggest reaching out to your local postal service.
Store Location & Hours
Monday & Tuesday: Appointment Only
Wednesday - Friday: 11am - 7pm
Saturday: 12pm - 5pm
Sunday: Closed
314.287.9966
Located on Eichelberger St., three blocks east of Hampton or one block west of Kingshighway. On the edge of the Princeton Heights neighborhood across the street from The Mack Lofts… within walking
distance of Christy Park.